Morrisons shoppers are unsure whether their Christmas The order will come at a time after the supermarket chain was hit by IT problems, prompting the retailer to offer discounts.
The supermarket chain is giving loyalty cardholders 10% off the entire shop on Monday and Christmas Eve after a technical glitch hit the promotion, and discounted prices on some items for all shoppers.
The advertiser apologized to customers for “system outages” which meant many were unable to access discount cards until further notice, and said some click-and-collect orders were also affected.
“If More card prices are not listed, we will apply a 10% discount to the customer’s entire shop” a The Morrisons a spokesman said, adding that the discount would apply until stocks closed on Christmas Eve.
Due to laws in Scotland, the discount will not apply to alcohol but will otherwise apply to the rest of the shop.
Some home delivery orders may be delayed “and we will communicate directly with affected customers,” the spokesperson added. Click-and-collect customers wait for an email confirming their order is ready for collection before going to stores.
The problems also meant that many card customers who have Fivers coupons, which customers have saved with five points, can only redeem them in-store where they have to manually enter it through a shop assistant.
The Morrisons website appeared to be down on Monday morning with error messages on some pages, including the login, but was running normally by the afternoon.
Shoppers took to social media to vent their anger at the “chaos” at Morrisons, with some saying they had missed out on huge discounts and others feared they would have to cancel their Christmas dinners if their order didn’t arrive on time.
One user on X wrote: “I got an email saying there was a problem with my delivery so it was late and now I can’t even log in. I booked this slot months ago and [I’m] I’m worried I’m not going to be without food for Christmas! “
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Customers who have been saving their points all year to get their Christmas shopping done “were very disappointed in the launch,” another user said.
The supermarket spokesperson said: “We sincerely apologize to our customers for this inconvenience.”