John Lewis has been appointed as a favorite nation retail Trade, beating a number of other major businesses to take the top place for customer satisfaction.
Customer satisfaction index in the UK (UKCSI) received almost 60,000 responses from customers, in the range retail, bankingServices, utilities, telecommunications and more, with a score, and then allocated to each brand.
John Lewis said Marks & Spencer To take over the ultimate place among retail places, with the Netherlands and Barrett, Ocadoom and Amazon and among the best rankings.
Wainorose The only one retail company for their result has falled for more than one point compared to last year, although they remain above the sector average. After taking over the fourth total year a year ago, the store is sitting 26. This time. The report also noticed that sales grew in a quarter-year to May below below the market average.
The banking was the smartest pointed sawing smaller, digital or challenger brands with the beaten of the competition from most major established tall street names.
First directly, which is owned by the HSBC and has about 1.5 million customers, was the highest trade brand as a whole – which was 14 years ago – and ended only above the Starling Bank in the category of banks and the construction of societies.
The city building in the country was the only inherited name in the first 30 brands, and the Monzo and the cooperative bank also rank in front of a lie of Santander and Barclays.
Paypal and Klarna also presented the index for the first time and were ranked among the top ten organizations, but as financial tools and payments are being categorized in the services sector, not among banks.
The report further broke the customer satisfaction reports in categories, including experience, complaints handling, ethos customers, emotional connection and ethics. Through these subjective results, in UCCSI said that M & S food is “among the highest rated on all five dimensions,” with the first direct, John Lewis, Starling and around the world, and appreciates for the whole of four.
For those ranking out of the first 50 companies, the report also emphasized numerous most favorable companies from 2024 to 2025 results.
The manufacturer’s car seat is the most individual increase, with the beloved transport firms Thameseslink and Tranpins express and see improvement, and they still last the average of their sector.
Among the top 50 ranked companies, the only ones who see their customer satisfaction levels fall out of the foreign line of Wainorose were for Vacation Jet2holidays.com, Timpson and High Street Bakery Firch Greggs.